BCP’s call centre is not just a voice at the other end of the phone line. Customer service operators are fully trained, and technically competent, handling complex calls and tasks of a broad nature.

1800 numbers

BCP can arrange 1800 or 1300 numbers or can supply an existing number. These numbers can then be redirected to BCP’s switchboard, which operates under the client name, making a seamless integration.

More than taking phone calls

Combined with other services, a help desk provided by BCP can handle calls regarding replacement goods, dispatch, order fulfilment, sending of kits etc. BCP can offer much more than just incoming call receipt.

Fully trained operators

BCP’s call centre represents FileMaker Inc. in the Asia Pacific region. Call centre operators are fully trained, and technically competent.

Consumer help desk

BCP provide consumer help desk solutions to some high profile Australian organisations. With BCP’s friendly staff, management reporting and holistic approach, a consumer help desk can be fully outsourced to BCP.

Reporting

An integral part of running a call centre is access to management reports with statistical information regarding number and nature of calls, action taken, follow-up time, etc. All reports can be in real time, accessible via the Internet.

Technical help desk

BCP provide technical help desk solutions to some Australian technology organisations. BCP’s staff are fully trained and technically competent, and a database of technical issues can be compiled for ongoing reference.